Terms and conditions

Template: replace everything in [square brackets] and have the wording checked before you rely on it.

About us

This website is run by [full legal business name], [registered address], [company number if a limited company]. You can contact us at [email address]. In these terms, "we" and "us" mean Sofa Vendors.

Your order

When you place an order you are making an offer to buy. We accept it when we send an order confirmation email. Prices include VAT where it applies. If we have made a mistake in a price or description, we will tell you before dispatch and you can cancel for a full refund.

Delivery

Delivery times shown are estimates. See our Delivery page for charges and timings.

Your right to cancel

If you are a consumer, you can cancel within 14 days of receiving your goods without giving a reason. See our Returns page for how. Made-to-order or personalised items are not covered by this right once we have started making them.

Faulty goods

Goods must be as described, of satisfactory quality and fit for purpose. If something arrives faulty, contact us and we will put it right under your legal rights.

Our liability

We are responsible for foreseeable loss caused by our breach of these terms. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude.

Law

These terms are governed by the law of [England and Wales]. If you live in another part of the UK, you can also rely on the law there.