Returns and refunds

Template: check the details match what you really offer.

Changed your mind?

You can cancel and return most items within 14 days of receiving them. Tell us by email at [email address] with your order number, then send the goods back within 14 days of telling us. Items should be unused, in their original packaging.

Who pays for the return?

[Customers pay the cost of returning goods if they have simply changed their mind / we provide a free returns label.]

Refunds

We refund the price you paid, and the standard delivery charge, within 14 days of getting the goods back (or of you proving you have sent them), to the original payment method.

Made to order

Items made or personalised to your order cannot be cancelled once we have started making them.

Faulty or damaged

Contact us as soon as you can, with photos, and we will arrange a repair, replacement or refund. This does not affect your legal rights.